🔧 SETUP & USAGE

Q1: Do I need any special equipment to use AI SNAP?

No. You can use your own tablet, screen, or kiosk. We’ll guide you with Remote Setup Assist.

Q2: Is technical knowledge required to set it up?

Not at all. Our setup process is simple, and we provide clear step-by-step instructions with live chat support on event day.

Q3: Can I test the system before the actual event?

Yes! Your first session is completely free, and we also offer a Demo Mode to try the user experience.

🎨 THEME & BRANDING

Q4: Can I use my brand’s visual identity in the AI photos?

Absolutely. We offer Custom Branded Themes that align with your CI/KV — including frame design, theme styling, and even web download pages.

Q5: Can I see a sample of the AI output before the event?

Yes. We provide free sample generation so you can review and approve the look before going live.

Q6: How many themes do you offer?

Over 100 creative themes — from futuristic to elegant — and we can custom-design new ones on request.

🖼️ EXPERIENCE & FEATURES

Q7: What formats are supported?

Guests can choose from Solo Photos, Couple/Group Photos, or AI-powered Short Videos — all in one setup.

Q8: How long does it take to generate each AI image?

Most sessions are completed in under 30 seconds, including QR download. Our backend is optimized for event speed.

Q9: Is there a limit to how many guests can use the booth?

No fixed limit. AI SNAP is designed for continuous event flow. Depending on internet speed and crowd, you can expect ~100+ sessions/hour.

💰 PRICING & SUPPORT

Q10: How much does it cost?

Your first event is free. From the second use onward, we charge a one-time activation fee or offer custom plans for regular clients.

Q11: Is there support during the event?

Yes. We provide real-time Live Chat support on event day to ensure everything runs smoothly.

Q12: Do I need to hire a technician?

No technician is needed. AI SNAP is designed to be DIY with remote support – perfect for overseas use.

🛡️ PRIVACY & DOWNLOAD

Q13: How do guests get their photos?

Instantly via QR code. The system shows a personal download page with their photo or video.

Q14: Do you store any guest data?

We do not store facial data. All generated content is deleted periodically unless you request retention for marketing or analytics (optional & GDPR-compliant).

Q15: Can guests download their photos on WhatsApp or LINE?

Yes, guests can download directly via WhatsApp in Singapore or LINE in Thailand.